2-year warranty

Applies to: All custom logo mats from Rugster (Indoor and Outdoor)

Rugster warrants that your mat will be free from defects in materials and workmanship under normal, intended use for 24 months from the delivery date.

What’s covered

  • Premature delamination of the rubber backing under normal use
  • Excessive edge separation or unraveling not caused by abuse or improper trimming
  • Abnormal fading under normal use (indoor mats used indoors; outdoor mats used outdoors) and reasonable light exposure
  • Printing defects that materially differ from acceptable industry tolerances

What’s not covered

  • Improper use or placement, including:
    • Indoor mats used outdoors or in uncovered, weather‑exposed locations
    • Outdoor mats used in conditions beyond their rating (e.g., submerged areas, heavy chemical exposure)
  • Improper cleaning/maintenance or use of harsh chemicals/solvents
  • Failure to follow our Care & Cleaning Guide
  • Normal wear and tear, flattening from foot traffic, minor colour shift over time, or small print variances
  • Damage from accidents, misuse, alteration, dragging heavy equipment, pet damage, vandalism, fire, flood, or other external causes
  • Third‑party modifications or repairs

Care & Use Requirements (must be met for coverage)

  • Place mats on a clean, dry, flat surface; avoid sharp thresholds or uneven floors.
  • Use Indoor Logo mat only indoors. Use Berber - Outdoor logo mat or other designated outdoor models outdoors.
  • Regular maintenance: vacuum frequently; spot‑clean as needed.
  • Deep clean per our Care & Cleaning Guide for each mat . Allow to dry completely before reuse.

How to make a warranty claim

  1. Email info@rugster.shop with subject “Warranty Claim – Order #_____”.
  2. Provide proof of purchase and delivery date.
  3. Attach clear photos of the entire mat and close‑ups of the issue, plus a brief description of the environment (indoor/outdoor, foot traffic level) and your cleaning routine.
  4. We may ask for the mat to be returned for inspection.

If your claim is approved, Rugster will at its option repair, replace, or refund the mat (prorated if appropriate). Replacement may be with the same or substantially similar model.

Limitations & liability

To the maximum extent permitted by law, this limited warranty is exclusive and in lieu of all other warranties. Rugster’s liability is limited to the purchase price of the mat. Incidental or consequential damages are excluded where permitted.

Turnaround after approval

Typical production time is within 5 business days after mockup approval, then we ship. (Transit times vary by destination.)

Questions?

Email us at info@rugster.shop and reference your order number.